Having retired from private practice as a solicitor on 31 August 2017, I no longer hold a current practising certificate from the Solicitors Regulation Authority (SRA). Nor do I provide any legal advice. I remain on the Solicitors’ Roll as a non-practising solicitor and I remain subject to the SRA Principles, such as that I am required to act in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice. SRA | Principles | Solicitors Regulation Authority. To that extent only, I am regulated by the SRA. However, mediation itself is an unregulated activity, whether by the SRA or any other body, which I undertake on my own account.

As a mediator who is registered with the Civil Mediation Council (CMC), I have agreed to adhere to the European Code of Conduct for Mediators.

I have professional indemnity insurance for mediation with Hiscox Underwriting Limited under policy OXY9750266.


I hope that you will not have any cause to complain about my service or conduct, but if you do please raise it with me within 28 days by email to hugh@hugheldermediation.com or by post to 3 Dalkeith Court, 45 Vincent Street, Westminster, London SW1P 4HH.  I undertake to deal with your complaint within fourteen days of receiving it.  If you are not satisfied with the way in which I have handled your complaint, the CMC has a Complaints Resolution Service: Complaints — Civil Mediation

Please note that a referral to the CMC service must be made within one month of the conclusion of consideration of the complaint by the mediator or provider and in any event within six months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC.

If your complaint relates to an appointment made via TBG (formerly Clerksroom), please address any complaint in the first instance to Lisa Rodger, TBG’s Mediation Manager:  Lisa Rodger, The Barrister Group, Equity House, Blackbrook Park Avenue, Taunton, Somerset TA1 2RA.  DX: 97188 Taunton Blackbrook.  Tel: 0845 083 3000 Email: rodger@clerksroom.com.

All written material on this website is the copyright of Hugh Elder, who alone accepts responsibility for the contents.    Always take independent legal advice before acting on any of the contents of this website.  My blog reflects the law at the date of the blog, but the law changes and develops from time to time and a blog may be out of date by the time you read it.

Use the links below to learn more about mediation:

What is mediation?    Does mediation work?    What happens at mediation?   Mediation agreement